Support
Email support@journeydoc.com. Include the trip name and what you expected to happen; we usually answer within a day.
The guide suggested something that's wrong or closed.
Tap Dismiss on that card — nothing is added until you approve it. Suggestions are checked against the map and, where we have them, Google's hours and status, but places change; tell us at the address below and we'll look at why it slipped through.
I applied a change I didn't mean to.
Tap Undo on the receipt, or open ⋯ → Recent changes on the trip: every edit, addition and removal — yours or the guide's — is there with Undo.
How do I add a booking?
On the Guide tab tap Booking: photograph or pick a screenshot of the confirmation, paste its text, choose a document you've filed, or forward the email to your trip's address (Guide tab → Add a booking → Forward emails). The guide reads it and puts it on the right day.
Can I use it offline?
Yes. The app keeps a copy of your trips on the phone. Edits made offline are saved and synced when you're back online; the guide needs a connection.
How do I delete my account?
Settings → Delete my account (on the phone), or Settings on the website. It removes your trips, photos, documents, comments and login. You can export everything first from the same place.
Where do reminders come from?
They're scheduled on your phone from your itinerary — 30 minutes before each timed event, plus a note the evening before a trip. Turn them off in Settings.